Dance Fashion Policy & Care of Your Fashion
Dance Fashion Policy
Crystal’s Creations stands by the quality, workmanship & fit of each & every creation. So, if there is an issue, contact us immediately. We usually require to notify us within 24 hours of receiving your dress or item, but give up to 7 days if emergencies, illness or other situations arise.
Customer satisfaction is a priority. So, although some fashions are not returnable, as they are all either custom made or artistically & carefully made one by one, not massed produced, with customer satisfaction being the utmost importance… any adjustments needed will be taken care of at no extra cost. This does not include any extras you may wish to add or changes you decide to make once the fashion is completed per original order.
We cannot be responsible for fees one incurs if they take one of our creations to another company for alterations.
Give ample time to order custom creations in your size, usually 3-8 weeks notice, depending on other pending orders. If something is in need of adjustment, in most cases it will be taken care of at no extra charge.
If you should decide to purchase a design which is already made up, Crystal’s Creations will take care of minor alterations at no charge, if purchased in your size, with the exception of Dresses on Sale, Showroom Dresses on sale & postage fees if given ample time. The item must be returned within 10 days from arrival date for any adjustments needed.
Disclosure.….Rhinestones will, on occasion, fall off due to over-stress on an area…if tugged, rubbed or pulled at…or if the dress is overly tight on ones body… or, in rare instances, ones body chemistry. So, if your dress fits correctly & you are losing a significant amount of stonework, it may be a defective tube of glue, so contact us immediately so we can remedy the situation. With normal use & care, the loss would be none to only minimum, maybe 1-6.
The best glue, I have found, to replace rhinestones is Gem Tack which can be purchased at most fabric or craft stores. It is also safe to use & non toxic…as far as dangerous fumes to breathe in that many other glues contain for doing rhinestone work that many other companies use. If a product compromises ones health…I will not use or promote it! If you can’t find any in your area, contact Crystal’s Creations at 440-327-7121
Care Of Your Crystal’s Creations Fashions
Any of the fashions made of solid slinky with no stonework or beads can be machine washed & put in the dryer on gentle cycle or line dry….or hand washed.
On other fashions…..
ALWAYS AIR OUT AFTER EACH WEARING!
DO NOT STORE IN PLASTIC BAG RIGHT AFTER WEARING
You will be able to wear many times before it may need cleaned, should actually not have to, but if & when it does…
GENTLY HAND WASH IN COLD WATER WITH A GENTLE CLEANER & HANG TO DRY.
If there are feathers, you need to remove them before cleaning & replace after.
DO NOT SEND TO DRY CLEANER UNLESS IT IS ONE THAT SPECIALIZES IN COSTUMES & GUARANTEES THAT YOU WILL NOT LOSE YOUR STONE & BEADWORK.
There are just a few select cleaners that specialize in cleaning ballroom fashions …usually have an ozone room with a process that gets odors out.
Stonework stays on with normal wear & tear.
AVOID TUGGING & PULLING ON STONEWORK AS THIS COULD & more & likely will CAUSE THEM TO FALL OFF.
If any piece needs pressing…use a very low setting with tissue on top.
Some individuals may have a certain body chemistry (very rare), that may cause some fabrics to change color in the underarm area or cause the stonework to tarnish…if you think you may be one of those individuals, wear underarm shields, wash or have fashion laundered after each use… or both.