Crystal's Creations stands by the quality, workmanship & fit of each & every creation. So, if there is an issue, contact us immediately. We usually require to notify us within 24 hours of receiving your dress or item, but give up to 7 days if emergencies, illness or other situations arise.
Customer satisfaction is a priority. So, although most fashions or dresses are not returnable, as they are all artistically & carefully made one by one, not massed produced, with customer satisfaction being the utmost importance... any adjustments needed will be taken care of at no extra cost.
If, however, you receive a dress you really feel doesn't look right on you, it can be exchanged for a dress or other items of equal value or more. We must be notified of this exchange within 24 hours of receiving the dress & the dress or dresses must be on their way back to Crystal's Creations within 5 days of notification.
The dress or dresses sent back must be sent in it's original garment bag. If there is any damage done to the dress, such as missing beads, rhinestones, ripped, soiled or any other damage, fees will be charged.
If the dress or dresses are kept over a weekend, before sending back, a rental fee, no less than $100.00 & no more than $250.00 per dress may be charged.
Custom orders are not returnable. Although, any adjustments needed will be taken care of at no extra cost. This does not include any extras you may wish to add or changes you decide to make once the fashion is completed per original order.
Cancellations Keep in mind if you cancel an order, there is a 3% restocking fee.
If a dress or other items need to be overnighted to you, there is a minimum fee of $45.00Shipping
To return your product, make sure it is in the original garment bag, & you should mail your product to: Crystal’s Creations, 7028 Wil Lou Lane, North Ridgeville OH 44039, United States
You will be responsible for paying for your own shipping costs for returning your dress or other product for an exchange. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.