Dance Fashion Policy
Crystal's Creations stands by the quality, workmanship & fit of each & every creation. So, if there is an issue, contact us immediately. We usually require to notify us within 24 hours of receiving your dress or item, but give up to 7 days if emergencies, illness or other situations arise.
Customer satisfaction is a priority. So, although some fashions are not returnable, as they are all either custom made or artistically & carefully made one by one, not massed produced, with customer satisfaction being the utmost importance... any adjustments needed will be taken care of at no extra cost. This does not include any extras you may wish to add or changes you decide to make once the fashion is completed per original order.
We cannot be responsible for fees one incurs if they take one of our creations to another company for alterations.
Give ample time to order custom creations in your size, usually 3-8 weeks notice, depending on other pending orders. If something is in need of adjustment, in most cases it will be taken care of at no extra charge.
If you should decide to purchase a design which is already made up, Crystal's Creations will take care of minor alterations at no charge, if purchased in your size, with the exception of Dresses on Sale, Showroom Dresses on sale & postage fees if given ample time. The item must be returned within 10 days from arrival date for any adjustments needed.